Why Is My Ring Doorbell Not Working

A Ring doorbell offers a reliable way to monitor your home’s entrance and interact with visitors, but when it suddenly stops working, the inconvenience can be significant. For UK homeowners who rely on their Ring device for security and convenience, a malfunction can cause missed deliveries, unrecorded motion events, or complete loss of access through the app.

There are several possible reasons why your Ring doorbell may not be functioning properly. It could be due to a power issue, weak WiFi signal, faulty installation, software glitch, or even extreme weather. Identifying the exact cause is the first step towards fixing it.

This comprehensive guide explores all the potential reasons your Ring doorbell might not be working and provides practical troubleshooting methods to restore it. Whether you own a battery-powered or wired model, these solutions cover both common and advanced issues UK users often encounter.

How Ring Doorbells Operate

Ring doorbells use a combination of hardware, WiFi connectivity, and cloud-based services to provide video recording and smart notifications. When someone presses the doorbell button or motion is detected, the camera activates, records video, and sends alerts through the Ring app.

The system relies on three key elements working in harmony: consistent power, a stable internet connection, and properly configured software. If one of these fails, the entire setup can stop functioning. A malfunction might appear as no power, no video feed, delayed alerts, or the device going offline entirely.

Understanding how each component contributes helps you identify where the problem lies and apply the right fix quickly.

No Power or Battery Problems

One of the most common reasons a Ring doorbell stops working is loss of power. For battery-powered models, this could mean the battery is completely drained, while for wired versions, the transformer or wiring might be faulty.

If you own a battery model, remove the battery pack and connect it to the charger using the provided micro-USB cable. When charging, the light on the battery should glow red or orange, and when fully charged, it will turn green. A typical charge takes between five and ten hours.

Cold UK weather can also reduce battery efficiency. During winter months, Ring batteries drain more quickly, sometimes lasting only a few weeks rather than months. If you find your doorbell loses charge faster than expected, recharge it regularly or consider purchasing a spare battery so you can alternate between them.

For wired models such as the Ring Video Doorbell Pro, insufficient voltage is a common issue. These devices need between 16 and 24 volts AC to function correctly. If your existing doorbell circuit does not meet this requirement, the device may appear dead or constantly reboot. You can check the power reading in the Ring app under Device Health or ask a qualified electrician to test the transformer output.

Loose or corroded wires can also interrupt power. Turn off the electricity at the fuse board, remove the faceplate, and check that the wires are securely connected. Clean away any corrosion and tighten the terminals before refitting.

WiFi Connectivity Issues

A weak or unstable WiFi signal can make your Ring doorbell appear unresponsive even when it has power. The device needs a consistent internet connection to send alerts and stream video. If the WiFi drops, you might notice delayed notifications, black screens, or the message “Device Offline” in the Ring app.

To check connectivity, open the Ring app and select Device Health. Look for the signal strength (RSSI). A reading above -60 is good, while anything below that indicates a weak connection. If your signal is poor, move your router closer to the doorbell or use a Ring Chime Pro or another WiFi extender to improve coverage.

Thick brick walls, metal doors, and even large household appliances can interfere with the signal, especially in older UK homes. Positioning the router higher up and away from obstacles often helps.

If your internet provider recently changed or you replaced your router, your doorbell may no longer recognise the new network. In this case, reconnect it by going to Device Settings in the Ring app and selecting Change WiFi Network. Follow the setup prompts to re-establish the connection.

Device Not Responding or Failing to Load in the App

Sometimes the Ring doorbell appears to have power but does not respond when you press the button or open the live view. This often points to a temporary software glitch or communication problem between the app and the device.

Start by restarting the Ring app or force closing it on your phone. Reopen it after a few seconds to see if the connection restores. If not, reboot your phone or tablet to clear cached data that may be interfering with app performance.

If the doorbell still does not respond, press and hold the setup button on the device for 15 seconds to restart it. When the light stops flashing, release the button and wait for it to reconnect automatically. This simple restart often solves temporary freezes or disconnections.

If your doorbell remains offline, perform a full factory reset by holding the setup button for about 20 seconds. You will need to set up the device again through the app, but this will clear any software errors that may be preventing it from working.

Firmware or Software Glitches

Ring regularly releases firmware updates to improve device performance and fix bugs. If your doorbell has not received these updates, it may start behaving unpredictably. Outdated firmware can lead to motion detection issues, delayed alerts, or complete loss of functionality.

Ensure your doorbell is connected to WiFi and has sufficient power so that it can automatically download and install updates. If the firmware update process is interrupted, the device may freeze or fail to start properly. Restarting the device and leaving it powered for a few hours usually completes any pending updates.

If you suspect that a recent update caused the malfunction, contact Ring customer support. Occasionally, updates can introduce compatibility issues, which the company may patch in future releases.

Incorrect Setup or Account Problems

Another reason your Ring doorbell might not work is due to configuration errors during setup. If the installation process was interrupted or the app was not given the correct permissions, your doorbell may not complete registration.

In the Ring app, check that the device is listed under your account and that it is assigned to the correct location. If it shows as unregistered or offline, remove it from your account and add it again using the setup button and QR code on the back of the device.

You should also verify that your Ring Protect subscription is active if you rely on cloud recordings. Without an active plan, you can still access live view but may lose access to recorded video history, which might make it seem like the device is not capturing events.

Motion Detection Not Working

Sometimes, a Ring doorbell appears to be working but fails to record motion events or send alerts. This can make it seem non-functional even though it powers on. Check your motion settings in the app and ensure that Motion Alerts are enabled.

Review your Motion Zones and sensitivity settings to confirm they cover the correct areas. If your zones are too narrow or the sensitivity slider is too low, the doorbell may not react to movement. Adjust these settings and test by walking in front of the camera.

If motion detection still fails, ensure your WiFi connection is strong enough to process event data. Low bandwidth can delay or drop notifications entirely.

Problems with Transformer or Wiring on Wired Models

For homeowners with hardwired Ring doorbells, wiring and voltage problems are frequent causes of device failure. If the doorbell does not power on after installation, it could be due to incorrect wiring polarity or an underpowered transformer.

In the UK, many older doorbell systems use transformers rated below 16 volts, which is insufficient for Ring devices. Upgrading to a 24-volt AC transformer usually resolves these issues. However, this work should always be done by a qualified electrician to comply with Part P electrical safety regulations.

If your wired doorbell powers on but restarts frequently, this may indicate fluctuating voltage. Check for loose terminals or corrosion in the wiring. Make sure the transformer and circuit connections are properly secured and that the cables are not damaged.

Environmental and Weather-Related Issues

The UK’s damp and cold weather can affect the performance of outdoor electronics, and Ring doorbells are no exception. Excessive moisture, condensation, or freezing temperatures can cause the doorbell to become unresponsive or show poor image quality.

If your device is exposed to direct rain or frost, wipe it dry and ensure that it is mounted securely with no gaps where moisture can seep in. A weatherproof cover can provide extra protection during winter months.

Cold weather can also impact battery-powered units, as lithium batteries perform less efficiently in low temperatures. If your Ring doorbell stops working in freezing conditions, bring the battery indoors to warm up and recharge before reinstalling it.

Direct sunlight can have the opposite effect, causing overheating. The doorbell may temporarily shut down to protect its internal circuits if the temperature exceeds safe limits. Shaded installation and ventilation around the unit can help prevent this.

Router or Network Configuration Errors

Occasionally, the problem lies not with the doorbell itself but with the router or broadband settings. Modern routers often include firewall and security features that can block communication between your Ring device and the app.

Log in to your router’s settings and ensure that the 2.4GHz network is enabled, as most Ring devices use this frequency. If your router is broadcasting on both 2.4GHz and 5GHz, ensure that the doorbell is connected to the correct one.

You can also assign a static IP address to your Ring doorbell to ensure a stable connection. Restart both your router and the doorbell after making changes to refresh the network.

If you use a mesh WiFi system, make sure your Ring doorbell connects to the nearest node to minimise signal loss.

When the Ring App Itself Causes Issues

Sometimes, the issue is not with the doorbell but with the app. Bugs, outdated versions, or device compatibility issues can prevent the app from communicating with your Ring system.

Ensure you are using the latest version of the Ring app by checking your device’s app store. Clearing the app cache or reinstalling it can resolve many interface issues. After reinstalling, sign back in and verify that your devices appear correctly.

If the problem persists, try logging into your account on another device. If the doorbell works there, the issue lies with your primary phone or app installation rather than the Ring system itself.

Performing a Factory Reset to Restore Functionality

If you have tried all troubleshooting steps and your doorbell still will not work, performing a factory reset is the final step before contacting support.

To reset, remove the faceplate and press the setup button for about 20 seconds. When the light stops flashing, release the button and wait for the device to restart. Once rebooted, open the Ring app and follow the setup instructions to reconnect it.

A factory reset clears all stored data and settings, allowing the doorbell to start fresh. This is especially useful if software corruption or configuration errors are causing the issue.

Preventing Future Problems

Once your Ring doorbell is working again, regular maintenance and monitoring can help prevent future issues. Keep your firmware and app updated, check your WiFi strength periodically, and recharge the battery before it becomes fully depleted.

Clean the camera lens and sensors regularly to ensure optimal motion detection and image clarity. For wired models, inspect the wiring every few months to ensure there are no loose connections or corrosion.

You should also perform a routine test of the doorbell and app at least once a month. Press the button, view the live feed, and check that notifications arrive as expected. This ensures everything is functioning and alerts you early if something changes.

Frequently Asked Questions About Ring Doorbell Malfunctions

Why is my Ring doorbell not turning on?

The most likely reason is a power issue. Check the battery or wiring and ensure that voltage meets the manufacturer’s requirements.

Why is my Ring doorbell offline in the app?

This usually indicates a WiFi problem. Reconnect the doorbell through the app and check your internet signal strength.

Why does my Ring doorbell keep freezing or crashing?

Outdated firmware or poor connectivity can cause freezing. Restart the device and ensure it has a strong WiFi signal.

Can weather cause my Ring doorbell to stop working?

Yes. Both extreme cold and heat can affect the doorbell’s performance. Protect it from the elements with a weatherproof cover.

Conclusion

A non-functioning Ring doorbell can feel like a major inconvenience, but most problems stem from easily fixable causes. Power supply issues, weak WiFi signals, or simple software errors account for the majority of cases. By systematically checking these areas, you can usually restore your doorbell without professional assistance.

Regular maintenance, correct installation, and a strong network connection are the best ways to keep your Ring system working reliably. For UK homeowners, this means checking wiring against voltage standards, protecting outdoor units from harsh weather, and keeping firmware up to date.

With a little understanding and proactive care, your Ring doorbell can continue serving as a dependable part of your smart home setup, giving you peace of mind and reliable monitoring for years to come.