Why Is My Ring Doorbell Not Working

Smart doorbells are designed to make life easier, giving homeowners greater security and awareness of who is at their door. The Ring doorbell is one of the most widely used options in the UK, allowing video, motion detection and two-way communication through a smartphone app. However, as with all smart technology, there are times when things do not work as they should. If your Ring doorbell is not working, it can be both frustrating and worrying, particularly if you rely on it for safety or to keep track of deliveries. Understanding the possible reasons why the device has stopped functioning will help you get it back up and running quickly.

Power Supply and Battery Issues

One of the most common reasons a Ring doorbell stops working is a problem with power. Battery-powered models rely on regular charging, and when the battery runs flat the device will no longer function. Charging the unit fully and ensuring the battery is seated correctly inside the device often resolves the issue. For hardwired models, the power supply may be the problem. Older doorbell wiring or an unsuitable transformer can prevent the device from receiving enough power to operate. In the UK, electrical work that involves rewiring or upgrading circuits must meet Part P building regulations and comply with BS7671 wiring standards, meaning any work to correct power supply problems should be carried out by a qualified electrician.

Wi-Fi Connectivity Problems

The Ring doorbell relies heavily on a strong and stable internet connection. If the Wi-Fi signal at your front door is weak, the device may disconnect or fail to send notifications and video. Homes with thick walls or where the router is positioned far from the door may experience this problem more often. Checking the strength of the Wi-Fi signal near the device and moving the router or installing a Wi-Fi booster can significantly improve performance. If your internet service is interrupted, the Ring doorbell will also stop working until the connection is restored.

App or Software Issues

Sometimes the doorbell itself is fine, but the Ring app or your smartphone is the source of the problem. If the app is not updated to the latest version, it may not function correctly with your phone’s operating system. Deleting and reinstalling the app, or checking for updates, can restore full functionality. Restarting both the doorbell and the phone is also a simple but often effective solution. In addition, if notifications are disabled in the app or in the phone’s system settings, it may seem as though the doorbell is not working when in fact it is recording activity without notifying you.

Device Overheating or Environmental Factors

In the UK climate, electrical and smart devices can sometimes struggle in extreme conditions. Although Ring devices are designed to be weather resistant, prolonged exposure to very low or high temperatures can affect performance. Direct sunlight on the device for long periods can cause overheating, while frost may temporarily reduce battery efficiency. Relocating the unit slightly or adding a small weather shield can help protect it and ensure it continues to function reliably.

Firmware and Updates

Like many smart devices, Ring doorbells receive firmware updates to improve performance and security. If an update fails to install correctly, the device may stop working or behave unpredictably. Checking within the app to see if the device requires an update is an important troubleshooting step. If an update is in progress, the doorbell may temporarily stop functioning until it has fully completed.

Hardware Faults and Wear

Over time, smart devices can develop faults with their internal components. If the device is no longer responding despite good power supply and internet connection, it may be suffering from a hardware issue. For battery models, contacts can become corroded, preventing a good connection. For hardwired models, internal circuitry may fail, particularly if exposed to moisture. In these cases, resetting the device to factory settings may help, but if the problem persists, professional repair or replacement may be the only option.

Checking Installation and Compliance

If the Ring doorbell was recently installed and is not working from the outset, the issue may lie in the installation itself. Hardwired devices in particular need to be fitted in line with UK electrical regulations, using appropriate cabling and transformers. If a non-compliant transformer was used, or if the wiring was connected incorrectly, the device will not function properly. Electrical Safety First and the NICEIC recommend using a competent, qualified electrician for any electrical installation in order to remain compliant with building regulations and ensure safety.

When to Seek Support

If all the common troubleshooting steps fail, it may be time to contact Ring customer support. In some cases, they may be able to diagnose issues remotely or suggest advanced troubleshooting methods. For problems related to power supply or wiring, a professional electrician should be consulted to carry out checks safely and to correct any non-compliant installations. If the device is within warranty, replacement may be the most effective solution.

Conclusion

A Ring doorbell that is not working can often be traced to power supply, Wi-Fi connectivity, app settings or software issues. By systematically checking each of these areas, most homeowners can resolve the problem without needing professional intervention. However, if the issue involves electrical wiring or persistent hardware faults, professional help should be sought to remain safe and compliant with UK regulations. With the right troubleshooting steps, your Ring doorbell can usually be restored to full working order, keeping your home secure and connected.